ALENSER

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Free Shipping!

Frequently Asked Questions

Shipping

How will my items be shipped?


Our dropshippers will select the best option to send out your products.




When will I receive my order?


Please see individual product page for shipping times but we try and average between 2 and 5 business days.





Returns

What is the return policy?


Purchases can be returned within 15 days of original purchase and the product isn’t used or damaged. Sale items cannot be returned. Please contact us at info@valenser.com or at www.valenser.com/contact to initiate a return.




I would like to return a gift that was sent to me. How do I do that?


If the items is unopened please contact us at info@valenser.com or at www.valenser.com/contact. We will offer only exchanges for the correct size.




Can I exchange my order instead of returning it?


Yes. Please contact us at info@valenser.com or at www.valenser.com/contact.




How long does it take for me to get a refund?


Please allow for 7 – 10 business days after the item has been returned.




I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?


We offer exchanges for the same item or an item of equal value. Refunds are not allowed.




Am I able to return through USPS?


We highly encourage you to return items using the lowest cost provider.




What are the return shipping options?


We will refund the return shipping charges. Please include a receipt of your shipping costs. We do not reimburse for expedited return shipping.





Payment

How will my taxes be calculated?


Taxes are automatically calculated at checkout.




What forms of payment do you accept?


We accept PayPal and all major cards through Stripe.





General

How is the product made?


Currently, we utilze a thrid party dropshipper to make all of our products.




How do I contact you?


Please contact us at info@valenser.com or at www.valenser.com/contact




Where are you located?


We currently do not have a physical store or location but returns and mail can be sent to our mailing address.

Valenser 5940 S. Rainbow Boulevard PMB #334 Las Vegas, Nevada 89118




Are there gift certificates and/or gift cards?


Yes. The link can be found at the bottom of each page.




How can I write a review on a product?


Each product page has an area available to leave reviews.




My email address has changed. How do I update this information to my current account?


Please log into your account and update your personal information.




How do I contact your company if my question isn’t answered here?


Please contact us at info@valenser.com or at www.valenser.com/contact




What is dropshipping?


A dropshipping business is one where the business owner lists, but doesn’t own, keep, or ship inventory. When the store sells a product, it purchases the item from a third party--usually a manufacturer or wholsesaler--who then ships it to the customer directly. This means there are no upfront inventory costs for the business owner.





Orders

What do I do if I never received my order?


Please contact us at info@valenser.com or at www.valenser.com/contact




What do I do if I received a defective or incorrect order?


Please contact us at info@valenser.com or at www.valenser.com/contact




Do you do back orders?


We do not currently offer backorders.




The item I want is out of stock. What do I do now?


An out of stock item should have a notify option on the product page. Otherwise, please send us and email at info@valenser.com or contact us at www.valenser.com/contact. We will notify you when the item is available.




What can cause my order to be delayed?


Many of our products are ready for shipment within 2 -4 days. Supplier inventories and order volumes may cause minor delays.




What do I do if I never received my order?


Please contact us at info@valenser.com ot at www.valenser.com/contact




How do I make changes to an order I’ve already placed?


Please contact us immediately at info@valenser.com or at www.valenser.com/contact. We cannot cancel an order once it goes into production.